( Cincinnati and Muscat , Oman ; May
9, 2005 ) - - Nawras Telecom , Oman 's
newest mobile service provider, has launched
its commercial operation with support
from Convergys Corporation (NYSE: CVG),
a global leader in providing customer
care, human resource, and billing services.
Nawras deployed a fully convergent billing
and customer relationship management
solution, based on Convergys' Infinys
[tm] software and professional and consulting
services, enabling the new mobile service
provider to achieve rapid market penetration
and growth.
Convergys' solution supports operations
in both Arabic and English and is providing
complete customer care and billing for
all of Nawras Telecom's residential and
business customers.
Convergys was the prime contractor for
the project and implemented the Nawras
solution, which includes Infinys Rating
and Billing, TAP3 roaming, and Web-based
customer care, in just 5 months. The
rapid implementation was possible because
Convergys was able to leverage experience
gained from the company's installation
of an advanced customer care and billing
solution that recently went live at leading
Qatar operator, Qtel.
Ownership of Nawras is shared between
Qtel, prominent Omani partners, and TDC
of Denmark, and the new customer care
and billing solution is included in Nawras
Telecom's total start-up investment of
more than $160 million.
“Convergys' customer care and billing
solution is helping us capitalize on
the huge growth potential for mobile
services in Oman . We aim to have 96
per cent of the population covered by
2006, and the proven scalability and
flexibility of Convergys' solution is
central to our expansion plans,” said
Ross Cormack, CEO Nawras Telecom. “We
were impressed with the speed of the
implementation and, with Convergys as
a strategic partner, our customer-centric
business model is primed to deliver rapid
penetration and growth.”
"It is imperative for Nawras, as
a new provider in the wireless industry,
to have immediate support for all services,
operate efficiently, and optimize the
customer experience. Convergys' solution
enables this,” said Jean-Hervé Jenn,
President of Convergys' Information Management
Group for EMEA. “This project highlights
both our commitment to the Middle East
region and Convergys' ability to implement
advanced billing and customer relationship
management solutions that meet even the
most stringent quality and speed requirements.”
Key benefits provided by the Convergys
solution include:
• Rapid time to market – A
swift implementation to meet Nawras'
launch timescale and a solution that
enables services and packages to be introduced
to market quickly.
• Fully convergent
and future-proof – A fully
convergent operation from day one that
delivers a single view of subscribers
across all accounts and drives a customer-centric
business model. Infinys provides full
support for future Nawras initiatives,
such as a potential 3G rollout, national
roaming and number portability.
• Highly efficient
operations – Optimized cost
structure to bill and rate for new
services, configure attractive bundles,
and create sophisticated discount and
payment plans.
• Maximized revenue
potential – Powerful tools
for maximizing customer attraction/retention
and driving high per user revenues.
With more than 20 years of experience
in billing and customer care, Convergys
combines its broad portfolio of professional
and consulting services, deep technical
and operational expertise, and award-winning
Infinys software to solve our clients'
complex BSS and CRM business problems.
Convergys is out thinking and
out doing on behalf of its
clients every day.
About Nawras
Nawras is a joint venture of:
• Qtel, the fixed and mobile
operator in Qatar
• TDC , a leading European
telecom operator in Denmark
• Prominent local Omani partners
Nawras brings a unique blend of international
expertise of Qtel and TDC, and the local
expertise from a range of Omani partners.
By combining the best of technology with
the best of personnel, we bring a whole
new dimension of customer experience
in mobile communications.
About Convergys
Convergys Corporation (NYSE: CVG) is
a global leader in providing customer
care, human resources, and billing services.
Convergys combines specialized knowledge
and expertise with solid execution to
deliver outsourced solutions, consulting
services, and software support. Clients
in more than 60 countries speaking nearly
30 languages depend on Convergys to manage
the increasing complexity and cost of
caring for customers and employees. Convergys
serves the world's leading companies
in many industries including communications,
financial services, technology, and consumer
products.
Convergys is a member of the S&P
500 and a Fortune Most Admired Company.
Headquartered in Cincinnati, Ohio, Convergys
has more than 66,000 employees in 66
customer contact centers, three data
centers, and other facilities in the
United States, Canada, Latin America,
Europe, the Middle East, and Asia. For
more information visit www.convergys.com
( Out thinking, Out doing
and Infinys are trademarks and
Convergys and the Convergys logo are
registered trademarks of Convergys
Corporation.)
Contacts
Business and Financial Media
John Pratt, Convergys Corporate PR
+1 513 723 3333 or +1 888 284 9900 or
john.pratt@convergys.com
International FreeFone, access AT&T,
then 1 888 284 9900
Trade Media and Industry Analysts
Jeff Hazel, Convergys Media Relations
+1 513
723 7153 or jeff.hazel@convergys.com |
