and implementation of the required systems. Technology evolution is driving an increasing number of delivery elements into the service provider networks to support a broadening product portfolio. The era of vendor specific solutions and vendor driven service roadmaps is over. In this new world, providers must integrate multi vendor solutions and plan for vendor churn & substitution. To facilitate this, the services must be decoupled from the network access and core, and the technology must be abstracted from the service definition. At TELUS, we are redefining the OSS-BSS layer as customer management, service management and network (resource) management to align with the evolving standards. It would have been simpler to build separate, purpose built broadband and IPTV networks, however that would defeat the economic benefit derived by integration of services on a common IP access layer, compromising competitiveness. To manage our evolution, we established five .Read More